Shipping Information

Orders & Delivery

Processing Times & Order Details

All orders will be processed within 72 hours of the order being placed (excluding public holidays & weekends). All major Australian credit cards are accepted, however if you have any concerns, please contact us directly. From time of order processing, please allow 10 days for Australian postage. International postage times will vary. If you require your order urgently, let us know, we will help out wherever possible.

If you have selected instore collection on your order, no freight charges will be applied. Your order will be available to collect from our Federation Square based store within 3 hours of order processing. Please contact us if you require your order urgently.

From time to time we offer free goodies when you place an order in our online shop. Goodies are as specified and not exchangeable for cash, credit or any other item. Goodies are available for a limited time and until stocks last. Goodies are only available online and not via our bricks and mortar store. We reserve the right to change the product offered or suspend offering free items without notice.

Free items will be added to you order without the need to use a promotional code.

If you have a promotional code that provides a discount on your online order, this must be used at the time of placing your order and cannot be applied at a later date. From time to time we release promotional offers, these are for a limited duration, we reserve the right to update and change promotional offers without notice.

Freight costs & tracking

Tracking numbers are provided on 95% of deliveries. Please refer to your freight confirmation email for details. Visit www.auspost.com.au for further information regarding freight times & parcel tracking.

Shipping fees within Australia are automatically calculated at checkout; standard flat rate shipping is available at a cost of $10 for orders below 10kg in weight, express flat rate shipping is available at a cost of $19 for orders below 5kg, for orders $150+ free standard domestic postage is available*.

International freight - freight will be automatically calculated at checkout. All customs, duties or taxes applied to your order at the point of import into another country are the responsibility of the purchaser. 

*Bulky or high value items will be shipped via courier with additional insurance. Items that require this method of freight will outline this in the relevant product description. Additional charges will apply, free freight options are not applicable on these items. Please take a moment to read all product descriptions for items within your order. If your order contains one or more of these items (inc donations) our team will be in touch with a freight quote to be able to confirm your order.

Order support

In the unlikely event of an item(s) being unavailable a member of our team will contact you to arrange an alternative product or an amendment to your order.

Items are packaged to arrive safely. In the unlikely event of an item arriving damaged please contact us within 14 days of receipt of goods. The goods will need to be returned to us before a replacement can be posted.

All prices are in Australian dollars with GST included. Prices are subject to change without notice, including freight options. All items remain the property of ACMI until paid for in full. Please retain your receipt as proof of purchase.